Who to contact if you are concerned about the quality or safety of NDIS Supports:
NDIS Quality and Safeguards Commission
https://www.ndiscommission.gov.au/
1800 035 544
Complaints you can make to the NDIS Commission.
You can talk to us or your provider when something goes wrong with your supports or services.
We take complaints about whether an NDIS funded service has been provided in a safe way and to an appropriate standard.
You can also complain about how an NDIS provider has dealt with your complaint.
Complaints about the NDIS Commission.
We welcome all feedback, including complaints, compliments and suggestions. We are committed to providing high standards of service and listening to those who interact with us.
Our Complaints and Feedback policy explains how we manage complaints about the NDIS Commission. Complaints or feedback may relate to any area or function of our work or performance of our staff.
Other complaints.
We are unable to deal with complaints about:
If you’re not sure who to talk to about your complaint, contact us and we can help direct you to the right place.
NDIS Code of Conduct:
What is the NDIS Code of Conduct?
The NDIS Code of Conduct promotes safe and ethical service delivery by setting out expectations for the conduct of both NDIS providers and workers.
The Code requires workers and providers who deliver NDIS supports to:
Who needs to follow the Code?
The NDIS Code of Conduct applies to:
Source: https://www.ndiscommission.gov.au/about/ndis-code-conduct
NDIS Quality and Safeguards Commission
https://www.ndiscommission.gov.au/
1800 035 544
Complaints you can make to the NDIS Commission.
You can talk to us or your provider when something goes wrong with your supports or services.
We take complaints about whether an NDIS funded service has been provided in a safe way and to an appropriate standard.
You can also complain about how an NDIS provider has dealt with your complaint.
Complaints about the NDIS Commission.
We welcome all feedback, including complaints, compliments and suggestions. We are committed to providing high standards of service and listening to those who interact with us.
Our Complaints and Feedback policy explains how we manage complaints about the NDIS Commission. Complaints or feedback may relate to any area or function of our work or performance of our staff.
Other complaints.
We are unable to deal with complaints about:
- the National Disability Insurance Agency (NDIA)
- access to the NDIS
- decisions about NDIS participant plans.
If you’re not sure who to talk to about your complaint, contact us and we can help direct you to the right place.
NDIS Code of Conduct:
What is the NDIS Code of Conduct?
The NDIS Code of Conduct promotes safe and ethical service delivery by setting out expectations for the conduct of both NDIS providers and workers.
The Code requires workers and providers who deliver NDIS supports to:
- act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
- respect the privacy of people with disability
- provide supports and services in a safe and competent manner with care and skill
- act with integrity, honesty, and transparency
- promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
- take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
- take all reasonable steps to prevent and respond to sexual misconduct
- without a valid reason, not represent or charge a higher price for goods supplied to a NDIS participant that is higher than the price that would be supplied or charged to a person who is not a NDIS participant.
Who needs to follow the Code?
The NDIS Code of Conduct applies to:
- registered NDIS providers and their employees
- unregistered NDIS providers and their employees
- providers delivering information, linkages, and capacity building (ILC) activities
- providers delivering Commonwealth Continuity of Support Programme services for people over the age of 65.
Source: https://www.ndiscommission.gov.au/about/ndis-code-conduct
